Sandhya is a successful manager at Manisons Enterprises. She has a team of twelve people working under her.
She encourages them to set their own objectives and take decisions. She respects their opinions and supports hem, so that they can perform their duties and accomplish organisational objectives. To manage and exercise effective control, she uses forces within the group.
As an intelligent manager, at times, she also makes use of positive aspects of informal communication. This way, she is able to unify diverse interests and ensure that targets are met.
(a) There are many theories and styles of influencing people’* behaviour. Identify the style used by Sandhya which is based on the use of authority.
(b) State two positive aspects of the communication discussed above, which Sandhya is using as an intelligent manager.
