Question

Harsh asked for a bottle of mineral water from a shopkeeper. The maximum retail price printed on the bottle was Rs.12, whereas the shopkeeper was charging Rs.35. Inspite of many arguments the shopkeeper was not ready to sell the bottle for less than Rs.35. Harsh was in need of it and had no option except to buy. As an aware consumer name and explain the 'Right' which Harsh can exercise.

Answer 1

The consumer right affected here is Right to be Heard: Every Consumer has the right that his complaint be heard under the 'Right to be Heard'. A consumer can file a complaint against all those things which are prejudicial to his interests. These days several organisation have set up their consumer service cells with a view to provide the 'right to be heard' of the consumer. The cell will hear such complaints of the customers and take adequate measures to address them.